Members and roles

Everything in OnCallAlerting belongs to one organization: people, rosters, escalation policies, alert sources, heartbeats, incidents and webhooks. The person who signs up creates the organization and becomes its primary owner.

Each account belongs to one organization, and an email address can hold only one account.

The Organization page with the people in the organization, their timezones and roles, and pending invitations

Organization shows the organization name, the primary owner, the people with their email, timezone and role, and pending invitations.

Roles

Role	Shown as	Who
Owner	Primary owner	The person who created the organization
Administrator	admin	Invited as an administrator
Member	member	Invited as a member

Can	Primary owner	Administrator	Member
See rosters, policies, sources, heartbeats and incidents	Yes	Yes	Yes
Acknowledge and resolve incidents	Yes	Yes	Yes
Notes, priority, reassign, snooze, merge, responders	Yes	Yes	Yes
Read an incident's delivery log	Yes	Yes	Yes
Create and edit rosters and substitutions	Yes	Yes	No
Create and edit escalation policies	Yes	Yes	No
Connect sources, send test alerts, rotate keys	Yes	Yes	No
Create and edit heartbeats	Yes	Yes	No
Connect Slack	Yes	Yes	No
Manage outbound webhooks	Yes	Yes	No
Invite teammates and revoke invitations	Yes	Yes	No
Receive the page when a level finds nobody on call	Yes	No	No

In Your inbox, everyone sees the notifications addressed to them.

Invite a teammate

Open Organization and select Invite teammate.
Enter the Teammate's email and choose the Organization role: Member: view, acknowledge, resolve or Administrator: manage workspace.
Select Create invitation.
Copy the link from Invitation ready to share and send it to your teammate yourself.

OnCallAlerting does not send the invitation by email.
The link works once and expires after 72 hours.
Someone already in the organization cannot be invited again.
Invitations are for administrators and members. The primary owner is created at signup.
Revoke a pending invitation with the cross next to it under Pending invitations.

Your teammate opens the link, sees Join your team, enters Your name, a Password of 12-72 characters and Your timezone, and selects Accept invitation. The email address comes from the invitation.

Pending invitations cannot be added to rosters until they are accepted.

Signing in

Sign in at oncallalerting.com/workspace with your email and password. A session lasts 7 days. Sign-in, signup and accepting an invitation are limited to 10 attempts a minute from one address.