You are pricing on-call tooling for a rotation. PagerDuty prices per user per month. This post covers each plan, the add-ons, worked costs for 5, 10 and 25 people, and cheaper options. Prices as of September 2026 from PagerDuty's pricing page.
How much does PagerDuty cost?
PagerDuty charges per user per month. As of September 2026, the Free plan is $0 for up to 5 users. Professional costs $25 per user on monthly billing or $21 on annual billing. Business is $49 monthly or $41 annually. Enterprise requires custom pricing. These figures are list prices before add-ons.
PagerDuty plans compared
The table below lists the four PagerDuty plans and their core limits. Prices are per user per month in US dollars.
| Plan | Monthly billing | Annual billing | Notes |
|---|---|---|---|
| Free | $0 | $0 | Up to 5 users, 1 on-call schedule, 1 escalation policy, 100 international phone/SMS notifications a month, 750+ integrations, no maintenance windows |
| Professional | $25 per user | $21 per user | Basic ticketing integrations, external status page up to 250 subscribers, 2 predefined incident roles, 3 predefined incident types, 1,000 one-time AI Actions |
| Business | $49 per user | $41 per user | Everything in Professional plus advanced ITSM integrations, up to 50 users per escalation level (Professional: 5), external status page up to 500 subscribers, 30 incident custom fields, multi-year historical data, 5,000 one-time AI Actions |
| Enterprise | Custom pricing | Custom pricing | Premium status pages, unlimited incident custom fields, up to 100 custom incident types, 10 custom incident roles, incident tasks, advanced workflows, 20,000 one-time AI Actions |
Free
The Free plan costs $0 and supports up to 5 users. It includes one on-call schedule, one escalation policy, and 100 international phone or SMS notifications each month. It does not include maintenance windows. This plan suits teams trying PagerDuty or running a single rotation of up to 5 people.
Professional
Professional costs $25 per user on monthly billing or $21 on annual billing. It provides basic ticketing integrations and an external status page for up to 250 subscribers. Escalation levels are limited to 5 users each. This plan fits teams that need standard incident management without advanced ITSM requirements.
Business
Business costs $49 per user on monthly billing or $41 on annual billing. It adds advanced ITSM integrations and allows up to 50 users per escalation level. The plan includes 30 incident custom fields, multi-year historical data, and a status page for up to 500 subscribers. It suits larger teams that require deeper integration with IT service management tools.
Enterprise
Enterprise pricing is custom and requires a sales quote. It includes premium status pages, unlimited incident custom fields, and up to 100 custom incident types. The plan supports 10 custom incident roles, incident tasks, and advanced workflows. It is designed for organizations with complex incident management needs that exceed the limits of the Business plan.
Add-ons that change the bill
PagerDuty lists several capabilities as add-ons without public prices. These are priced separately, so ask for a quote before comparing totals.
- AIOps
- Stakeholder License
- Status Pages
- Live Call Routing
- PagerDuty Advance (more AI Actions)
Prices are as of September 2026 from PagerDuty's pricing page. Ask PagerDuty for a quote that includes any add-ons you need before comparing it with other tools.
What a rotation of 5, 10 or 25 people pays
The monthly cost for a rotation depends on team size and billing cycle. Prices are per user per month, in US dollars, as of September 2026.
| Rotation size | Professional monthly | Professional annual (per month) | Business monthly | Business annual (per month) |
|---|---|---|---|---|
| 5 people | $125 | $105 | $245 | $205 |
| 10 people | $250 | $210 | $490 | $410 |
| 25 people | $625 | $525 | $1,225 | $1,025 |
The bill grows with every person who carries the pager. Annual billing saves $4 a user a month on Professional and $8 on Business. These figures are list prices before add-ons. They do not include AIOps, Stakeholder Licenses, or other extras that change the final cost.
Is there a free version of PagerDuty?
PagerDuty has a Free plan at $0 for up to 5 users. The plan includes 1 on-call schedule, 1 escalation policy, and 100 international phone or SMS notifications a month. It does not include maintenance windows.
This plan suits teams trying PagerDuty or running a single rotation of up to 5 people.
A sixth user means moving to a paid plan, which charges per user.
Why is PagerDuty so expensive?
PagerDuty is the category leader. It offers 750+ integrations, phone, SMS and push notifications, a mobile app, event orchestration and AIOps, status pages, and enterprise features. For many companies these capabilities justify the price.
The price comes from how it charges:
- Pricing is per user. The bill grows with every person who carries the pager or needs access.
- Key features sit on higher tiers. Advanced ITSM integrations, larger escalation levels (up to 50 users per level), and more status page subscribers require the Business plan or above.
- Additional capabilities are add-ons. Items like AIOps and Live Call Routing are priced separately.
Compare the included channels and features against your actual needs. Prices are as of September 2026.
PagerDuty alternatives by price
For a rotation of six, PagerDuty Professional is about $150 a month on monthly billing, and the table shows how other tools charge, some more and some less. Prices are as of 2026-09-14.
| Tool | How it charges | Rotation of 6 (per month) |
|---|---|---|
| PagerDuty Professional | $25 per user a month ($21 annual) | about $150 |
| Better Stack | $34 per responder a month ($29 annual) | about $204 |
| incident.io On-call | $20 per user a month | about $120 |
| Grafana Cloud IRM | 3 active users free, then from $20 per active user | depends on active users |
| OnCallAlerting | $39 a month per organization | $39 |
Most tools charge per person. Compare the channels each includes, not only price.
When OnCallAlerting is the cheaper fit, and when it is not
OnCallAlerting is the cheaper fit when you need on-call scheduling and alert escalation without per-user fees. It charges $39 a month per organization, not per person. You get unlimited teammates and up to 10 rosters.
The platform includes simple rotations, follow-the-sun rosters, escalation policies, and heartbeats. It also accepts PagerDuty-compatible intake. Alertmanager and Grafana switch by changing the URL and key.
It is not the fit when you need phone calls, SMS, a mobile app, status pages, or AIOps. OnCallAlerting notifies in Slack and in the web app only.
See the PagerDuty-compatible intake docs and start a trial.