Terms of service
These terms are the agreement between you and AlertKick Ltd for the OnCallAlerting service. Please read section 8, which explains what alerting can and cannot promise.
Last updated 16 September 2026.1. Who we are
The OnCallAlerting service is provided by AlertKick Ltd, a company registered in England and Wales under company number 17201100. Contact us at [email protected].
2. The agreement
By creating an account or using the service you accept these terms. If you accept them for an organization, you confirm you are allowed to do so on its behalf, and "you" means that organization. Our privacy policy forms part of this agreement.
3. The service
OnCallAlerting is on-call scheduling and alert escalation. It:
- holds on-call rosters and escalation policies for your organization;
- accepts alerts from your monitoring tools and turns them into incidents;
- notifies the person on call in the app and in Slack, where a message can be acknowledged or resolved;
- sends invitations by email, signed outbound webhooks for incident events, and heartbeat monitoring.
It does not monitor your systems for you, and it does not send SMS, phone calls or push notifications. We may change features as the product develops, and we will not remove something you rely on without notice.
4. Accounts and organizations
An account belongs to an organization. Owners and admins can invite people, change rosters and policies, and remove members. You are responsible for who you invite and for what they do with the access you give them. Keep your credentials to yourself, and tell us promptly if you think an account has been misused.
5. Trial and fees
The service is offered with a 30-day trial that needs no payment card. There is no billing in the product today, so we cannot take payment and you cannot be charged. Our intended price is 39 US dollars a month per organization. Before any charging begins we will tell account owners by email and give you the choice to continue or stop. Nothing here obliges you to pay for the period before billing exists.
6. Your responsibilities
- Keep your rosters, escalation policies and contact details accurate. An alert can only reach the person your configuration names.
- Keep at least one notification route you have tested, and do not rely on a single channel for anything critical.
- Make sure you are allowed to send us the data your alerts contain, and avoid putting unnecessary personal data in alert text.
- Use the service in line with the laws that apply to you.
7. Acceptable use
Do not use the service to break the law, to send unlawful or abusive content, to attack or overload our systems or anyone else's, to work around limits or access controls, or to resell the service without our agreement.
8. Availability and alert delivery
We work to keep the service running, but it is provided without an uptime guarantee and we do not offer a service level agreement. Maintenance and faults can interrupt it.
Alerting is not a guarantee that someone will be woken. A notification depends on things outside our control: your monitoring tool sending the alert, your network, Slack, your device and whether the person on call is reachable. Do not use OnCallAlerting as the only safeguard for anything where a missed alert causes serious harm.
9. Your data
The content you and your systems put into the service stays yours. You give us permission to store and process it so we can run the service for you, as described in the privacy policy. We do not sell it, and we do not use it to advertise to you. You can ask us for a copy or for deletion at any time.
10. Third-party services
Connecting Slack, or signing in with Google or GitHub, means using those services under their own terms. We are not responsible for them, and a failure or change on their side can affect delivery or sign-in.
11. Ending the agreement
You can stop using the service and close your account whenever you like. We may suspend or end access if these terms are broken in a way that risks the service or other users, or if we are required to by law. We will give reasonable notice where we can. On closure we delete your data as described in the privacy policy, and you may ask us for a copy first.
12. Liability
Nothing in this agreement limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.
Subject to that, we are not liable for lost profits, lost business, loss of goodwill, or indirect or consequential loss, and our total liability in any 12-month period is limited to the greater of the fees you paid us in that period and 100 US dollars. While no fees can be charged, that limit is 100 US dollars.
13. Changes to these terms
We update these terms as the product changes, and the date at the top of the page shows when. For a change that materially affects your rights we will tell account owners by email before it takes effect. Continuing to use the service after that means you accept the new terms.
14. Governing law
This agreement is governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from it.